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Complaints

1. Objective

   to ensure all complaints are resolved in the most efficient and fair manner
   to improve the timeliness of resolving complaints and enquiries received from the public
   to introduce better administrative processes based on the complaints and enquiries received
   to work closely with all internal business units in Bursa Malaysia towards improving the management of public complaints.
   
   
   

2. Mission

   To serve the public and industry participants by addressing grievances on mal-administration in the sector fairly and efficiently while contributing towards improvement of the quality of securities industry.
   
   

3. Categories of Complaints

   The following are examples of some categories of complaints:
   1. Complaints against ADAs and ADMs
      
   2. Complaints against issuing houses
      
   3. Complaints against other Public Listed Companies
      
   4. Complaints against Participating Organisations and Dealer's Representatives
      
   5. Complaints against Bursa Malaysia Bhd and its subsidiaries on
      1. delay in carrying out official duties
      2. unfair actions or decisions
      3. rules and procedures which are biased or inadequate
      4. abuses of power
      5. misconduct by staff
      6. complaints on staff inefficiencies
      7. failure to enforce regulations
      8. fraudulent practices
      9. conflicts of interest
      10. miscellaneous
          
   
   

4. Methods of Complaint

   Click to download the Complaint Form
   
   The Customer Care Centre is open from Monday to Friday, except on public and other market holidays (when the Exchange is declared closed by the Bursa Malaysia Committee). The complaint can be lodged by completing the Bursa Malaysia Berhad's Complaint Form and addressing it to:
   

   Postal Address	:	Customer Care Centre, Bursa Malaysia Berhad, Lower Ground Floor Bukit Kewangan 50200 Kuala Lumpur
   Email	:	enquiries@bursamalaysia.com / aduan@bursamalaysia.com
   Tel	:	(603) 2732 0067
   Fax	:	(603) 2732 5258

5. Completion of Complaint Form

   To ensure efficient and effective processing of complaints, the complainant should ensure that correct information is provided on the complainant as well as details of the person or institution the complaint has been made against. Exact details of how, why and when the matter arose should be included to facilitate attention to the matter. .